Deliveroo 101: how it works (Basic info)
Find out how Deliveroo works for partners
A basic introduction to how Deliveroo works, what makes us different, and what you can expect as a Deliveroo partner.
How do orders work on Deliveroo?
- Customers can order either on our website or by using the Deliveroo app, available on iOS and Android. They simply add their address to find a nearby outlet
- Customers choose what they want from your menu and place their order
- You accept the order, prepare the item(s) and then carefully package it
- Once it's ready to go, a Deliveroo rider will pick it up and deliver it to the customer. The customer can track the progress of their order through the Deliveroo website or app
Why is Deliveroo the best delivery partner to work with?
We're experts in connecting goods with customers in need. As the pioneer delivery company, we offer world-class technology, logistics and expertise, and access to a global network of trained delivery riders.
Every order is tracked, and our “Just In Time” technology means you can create the best customer experience and deliver your food or products fresh and on time.
Who handles the deliveries?
As a Deliveroo partner, you have access to our network of riders. We’ll have your customer’s order to their door in an average of 32 minutes.
How far do you deliver?
We're all about quality so we have a set delivery radius that ensures your order is never in transit for longer than it needs to be.
How much does it cost?
We offer different packages and delivery options, so you can choose the products and pricing which suit your business.
Your onboarding fee includes access to the growth tools, and should you need it, a Deliveroo all-in-one device + built-in printer and professional photography package for your menu.
We charge a service fee on every sale for delivering the order and handling all customer service.
What other brands are featured on the platform?
We curate a high-quality and diverse selection of outlets in your area. This can range from small independent restaurants / grocery stores to national chains.
What kind of marketing does Deliveroo offer?
We continually grow our users with brand marketing, along with search and social media advertising.
To help you market your business in the app we run seasonal campaigns and have a free promotional tool for partners called Marketer, so you can create your own customer offers in just a few clicks.
We also offer free in-store signage and have a dedicated packaging online store where you can source our branded packaging products.