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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Invoices, refunds and payments
Contact us via the 'Help' page in Hub to update...
Need to change your bank account details? Find and edit your payment details in Hub You can view and update bank account details quickly and securely using Hub if...
Contact us via the 'Help' page in Hub to update...
Need to change your bank account details? Find and edit your payment details in Hub You can view and update bank account details quickly and securely using Hub if...
How to dispute refunds and how is Deliveroo saf...
How to dispute? We'll email you a summary of any refunds you are responsible for, on the next day they are processed. If you would like to dispute a refund,...
How to dispute refunds and how is Deliveroo saf...
How to dispute? We'll email you a summary of any refunds you are responsible for, on the next day they are processed. If you would like to dispute a refund,...
How to avoid refunds?
Tips for reducing refunds To prevent expenses on refund issues, here are a few things to try: How to prevent refunds? 1. Make sure your menu is correct and...
How to avoid refunds?
Tips for reducing refunds To prevent expenses on refund issues, here are a few things to try: How to prevent refunds? 1. Make sure your menu is correct and...
Who will be charged for refunds?
Reasons for refund and the cost division To make refunds as fair as possible, we only charge you for a refund when we believe you’re responsible for what went...
Who will be charged for refunds?
Reasons for refund and the cost division To make refunds as fair as possible, we only charge you for a refund when we believe you’re responsible for what went...
Managing refunds
About refund details and where to check your refunds Customers can claim a refund if their order wasn’t right – if it had missing items, if items were cold...
Managing refunds
About refund details and where to check your refunds Customers can claim a refund if their order wasn’t right – if it had missing items, if items were cold...
Invoices and payments
Learn how to read your invoice and find out when you'll be paid Introduction At Deliveroo we want to support you in managing your delivery business. We understand how...
Invoices and payments
Learn how to read your invoice and find out when you'll be paid Introduction At Deliveroo we want to support you in managing your delivery business. We understand how...
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