Learn how to read your invoice and find out when you'll be paid
At Deliveroo we want to support you in managing your delivery business. We understand how important it is for you to receive frequent payments.
To help support our partners, payments are calculated and authorized on a weekly basis and relate to the previous Monday to Sunday period.
Payment is made on every Wednesday by bank transfer directly to the account details you provided to Deliveroo.
You can find your Deliveroo statements in Hub, where you can view and download your invoices, both as a summary and a detailed breakdown of what you will be paid.
Click here to find out more about logging in to the Hub.
Our invoices have two parts: a summary of what you'll be paid and a full breakdown of orders, fees and rebates.
The first part of the invoice summarises what you owe us and most importantly, what we owe you, including:
- Total revenue you've earned from orders and the Deliveroo commission paid
- Additional fees you owe us (e.g. any credit redeemed by customers, refunds or outstanding fees)
- Rebates we owe you (e.g. money we're paying you for remade or cancelled orders)
After the summary, in the second part of the invoice we list a full breakdown of each order.
There is also a detailed breakdown of the additional fees and rebates, so you can see which orders were cancelled, remade or refunded.
If you add credit when replying to customer feedback, redeemed credit offers appear as 'Restaurant funded voucher promotions'.
Invoices in your the Hub
A year's worth of invoices are available to download in the Hub in both PDF and CSV format, so it's easy for you to do your accounting.
When will I be paid by Deliveroo?
Your payment will be issued weekly every Wednesday. The payment period covers the past Monday to Sunday before payment issue day.
Can I revert to fortnightly rather than weekly payments?
All partners are on weekly payments by default.
Will I receive an invoice?
Yes, you’ll receive an invoice via email with a full breakdown of your orders and the amount you’ll be paid.
You can also download current and past invoices from the Hub.
Why do some Sunday orders from the Monday-Sunday calculation period not appear on my invoice?
Invoices are based on delivered orders.
If an order was made at 23:59 on Sunday, it is unlikely to appear on the upcoming invoice as it would have been delivered after midnight. These orders will be reflected in your next invoice.
I’m not receiving my invoices. How can I get them?
Please double-check your spam folder for emails from Deliveroo. If you haven't received any invoices please reach out to your local partner team via the 'Help' page in Hub.
You can also download current and past invoices from Hub.
How do I check my bank details are correct?
When you signed up to join Deliveroo, we asked you for your bank details.
How do I update my bank details?
You can view and update your bank details using Hub.
I haven't received a payment from Deliveroo, where is it?
If we've delivered orders for you and you haven't received a payment from us, please reach out to your local partner team via the 'Help' page in Hub so that we can check your bank account details.