Frequently asked questions about scheduled menus
Menu manager allows you to set different menus at different times of the day and week using Hub
Menu Manager scheduled menus allow you to show categories, like breakfast menu items, at different times of the day, or even week.
For example, if you choose to have a breakfast menu, you can set this to only appear to customers until 11 am.
The rest of the time, a different menu will appear - for simplicity, we refer to this as your 'default' menu in this article.
How many scheduled menus can I have?
You can have up to five different schedules within a menu, only one would be active at a time.
Do scheduled menus automatically publish, or do I need to publish them manually?
You will need to re-publish the menu for any changes to appear.
Once you’ve set up your scheduled menu, using your chosen categories it will always be available in this time slot.
Can I have multiple schedules running at the same time?
You can only have one schedule running at a time per menu. If you have multiple sites, all sites on the same menu will have the same schedules.
If one of your sites requires a different schedule from other sites, then you'll need to assign a different menu with a different schedule.
Are customers able to see unavailable items e.g. breakfast schedule items at lunchtime?
If a customer selects an ASAP order, the customer will not be able to see categories of items that are unavailable at that time. The customers will only see one scheduled menu at that time.
If a customer selects a scheduled order time slot (instead of an ASAP order), the menu shown will be the menu scheduled to be active for that time slot and therefore the customer might see categories of items currently unavailable.
I have items that are available all day, do I need to add them to specific menus?
Items that need to be available all day will need to be added to categories that are included across all/any schedules covering a full day.
What happens if a customer places their order right as a scheduled menu is ending?
The order will go through as normal and will be received by you. You decide your schedule and can choose an earlier end time if this helps your operations (for example, between breakfast to lunch orders).
What is a ‘default menu’? Can I change the name of this?
You can’t change the name of your ‘default’ menu. If you don’t have a scheduled menu, your ‘default’ menu will be available for customers.
Please make sure that any items on the ‘default’ menu are available if there’s no scheduled menu active.
Do I need to update my existing menu if I don't intend to use the scheduled menu feature?
No, you don’t need to make any changes to your menu.
Your current menu in Menu Manager will continue to show as the default menu. Scheduled menus can be set up in Menu Manager whenever you want to add them.
I want to have a customized hero image for different schedules, is this possible?
Currently, we only support one hero image for a menu, this means you aren't able to change the hero image for different schedules.
Do my opening or closing hours impact my scheduled menu?
Opening hours are separate from menu schedules. Opening hours are simply set when your site will be open or closed for customers' orders.
Menu schedules set which menu is shown to customers, whether the site is open or closed.