Learn how to easily update your menu when an ingredient or item is unavailable
Your menu represents your brand on Deliveroo. It's important to keep it updated, so customers have a great experience when they order with you.
You can use Menu Manager in Hub to instantly update your menu.
How to mark items as unavailable if you run out
Try and do it right away, you don't want customers ordering things you don't have.If they do you'll have to reject the order.
To change the availability of a menu item:
- Log in to Hub or Sunmi device and go to the 'Live Orders' page
- Select 'Stock levels'
- Click on the menu item
- Select an option - 'Sold out today', 'Off the menu', 'In stock'
- Press 'Save'
Sold out today:
Removes an item for one day within opening hours. The item will automatically become available the following day at opening time. So if you’re still out of stock / unavailable to offer, you’ll need to redo the process.
Off the menu:
Removes an item until you make it available again. This item will be available again once you mark it available.
Makes an item available to customers.