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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Orders and delivery
Order ready? Need more time? buttons
Why are we launching these features? Using the ‘Order ready’ button will allow us to try to send a rider earlier when possible, helping to make the delivery process smoother...
Order ready? Need more time? buttons
Why are we launching these features? Using the ‘Order ready’ button will allow us to try to send a rider earlier when possible, helping to make the delivery process smoother...
Multi-Site Stacking Order
What is Multi-Site Stacking? Multi-Site Stacking is when a rider collects two orders from different restaurants and/or grocery partners. Why are we introducing this feature? We believe this will help...
Multi-Site Stacking Order
What is Multi-Site Stacking? Multi-Site Stacking is when a rider collects two orders from different restaurants and/or grocery partners. Why are we introducing this feature? We believe this will help...
Replying to customer reviews in Hub
Create memorable customer experiences in Hub. Act on feedback, reply or add customer credit, in response to your reviews With the Hub 'Ratings and Reviews' section, you can thank...
Replying to customer reviews in Hub
Create memorable customer experiences in Hub. Act on feedback, reply or add customer credit, in response to your reviews With the Hub 'Ratings and Reviews' section, you can thank...
How do customer ratings work?
At the end of an order we ask customers to rate their experience. A customer can rate an order from 1 to 5 stars. The rating shown on the restaurant...
How do customer ratings work?
At the end of an order we ask customers to rate their experience. A customer can rate an order from 1 to 5 stars. The rating shown on the restaurant...
Ratings and reviews in the Deliveroo App
Review, view and moderate – it makes everyone’s experience better Customer ratings and reviews are published directly to the Deliveroo app, so they can be seen by everyone, not...
Ratings and reviews in the Deliveroo App
Review, view and moderate – it makes everyone’s experience better Customer ratings and reviews are published directly to the Deliveroo app, so they can be seen by everyone, not...
How to set up and review prep times?
Learn more about how we calculate and set and check prep times How are prep times set? Prep times are set automatically. When you first set up on Deliveroo...
How to set up and review prep times?
Learn more about how we calculate and set and check prep times How are prep times set? Prep times are set automatically. When you first set up on Deliveroo...
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