Learn more about 'Busy mode' and when you should and shouldn't use it
You've told us how tough it can be in the store to prepare orders when they’re really piling up. That's why we’ve built a ‘Busy mode’ switch for moments when your kitchen is under extreme pressure.
When you use 'Busy mode' you can tell us the minimum time you need before a rider arrives for any new orders.
It's important to only use 'Busy mode' when you really need it. Using 'Busy mode' too often can affect your prep times. Here's when you should and shouldn't use 'Busy mode'.
When you should use ‘Busy mode’
You should only use ‘Busy mode’ when you are much more busy than normal for the time of week. Good examples are:
- Staff shortages
- Equipment break down
- Order surges you can’t handle e.g. due to a sports match
When ‘Busy mode’ is switched on, we won’t send any new orders to you without giving you at least the minimum time you have asked for.
Always remember to switch off 'Busy mode' once you’re back to normal.
How do I switch ‘Busy mode’ on and off?
- Open Deliveroo app
- Go to “Live order” page
- Switch on the “Busy mode” button on the top of screen
- Select how much time you need
- Click ‘Confirm time’ to start busy mode
- When you're back on track, tap the switch again to turn 'Busy mode' off.
I've just switched on 'Busy mode' but it isn't working
Occasionally, you may receive orders with shorter prep times even after turning on 'Busy mode'. This is likely because they were placed right before you switched on ‘Busy mode’. Any new orders will use the longer prep time you have set in ‘Busy mode’.