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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
香港 Hong Kong
幫助中心 Help Centre
聯絡我們 Contact us
了解如何聯繫支援團隊，以協助您更改餐牌、設定及解決其他疑難
有關帳單及付款、平板電腦或打印機問題、市場策劃及其他方面的查詢，請透過後台 Hub 的「幫助」頁面與我們聯繫。
如需更新營業時間，餐牌或銀行資料， 請登入後台 Hub 進行相關更改。
有關即時訂單的緊急查詢，請致電我們的即時訂單支援團隊。
Find out who to contact about general enquiries, your menu and more
For questions on Invoicing and Payments, Tablet or Printer issues, Marketing or any other enquiries, please submit a case through 'Help' in Hub.
For Opening Hours, Bank Details and Menu, you can make the changes on Hub.
If you have an urgent query for an order that’s currently in progress, please contact our Live Order support team through the hotline.
開始使用戶戶送 Get started on Deliveroo
加入戶戶送 Deliveroo | Joining Deliveroo
| 透過網站加入戶戶送 Deliveroo | Join Deliveroo via our website |
| 戶戶送 Deliveroo 營運簡介 (基本資訊) | Deliveroo 101: how it works (Basic info) |
開始使用戶戶送 Deliveroo | Get set up on Deliveroo
| 設定您的 Sunmi 接單裝置 | Setting up your Sunmi device |
| 如何在後台 Hub 使用「即時訂單」功能 | How to use Live Orders in Hub |
戶戶送 Deliveroo 訂單運作方式 | How Deliveroo orders work
| 戶戶送外送專員送單 - 接受和準備外送訂單 | Accepting and preparing delivery orders |
| 店鋪自行送單 - 接受和準備訂單 (M+) | Accepting and preparing orders if you do your own delivery (M+) |
| 開始提供外賣自取服務 | Getting started with Pickup |
增長業務 Grow your business
提升銷量 | Increasing your sales on Deliveroo
| 「戶戶賞」計劃 | ‘Rewards’ programme |
| 用照片展示美食 | Showcase your food with photography |
| 餐廳列表 | Restaurant list |
網上宣傳餐廳 | Promoting your restaurant online
使用精選廣告宣傳品牌 | Promoting your restaurant with Adverts
| 使用精選廣告宣傳品牌 | Advertising your business on Deliveroo |
| 有關精選廣告的常見問題 | Frequently asked questions about adverts |
| 了解精選廣告的表現 | Understanding your advert’s performance |
管理帳戶和餐牌 Manage your account and menu
管理帳戶和餐牌 | Manage your account and menu
| 在後台 Hub 上取得支援 | Submitting a support request in Hub |
| 提升顧客滿意度的方式 | Ways to improve your customer satisfaction |
戶戶送 Deliveroo 上的餐牌 | Your Deliveroo menu
戶戶送 Deliveroo 上的帳戶設定 | Your account settings
| 更改您的營業時間 | Changing your opening hours |
| 使用後台 Hub隨時隨地管理業務 | Manage your restaurant from anywhere with Hub |
| 我可以在哪裡找到餐廳編號？ | Where can I find my Restaurant ID? |
訂單和送單服務 Orders and delivery
管理新訂單 | Managing new orders
拒絕訂單和如何避免拒絕訂單 | Order rejections and how to avoid them
| 為什麼訂單顯示為被拒絕？ | Why is my order being rejected? |
| 如何得知我有否拒絕訂單？ | How do I know if I’m rejecting orders? |
| 如何避免拒絕訂單？ | How do I avoid rejecting orders? |
訂單設定和評分 | Order settings and ratings
結算單、退款和付款 Invoices, refunds and payments
結算單和付款 | Invoices and payments
| 在後台 Hub「幫助」頁面聯絡我們以更新銀行帳戶資料 | Contact us via the 'Help' page in Hub to update your bank details |
| 結算單和付款 | Invoices and payments |
管理退款 | Managing Refunds
| 管理退款 | Managing Refunds |
| 誰該承擔退款費用？ | Who will be charged for refunds? |
| 如何避免退款？ | How to avoid refunds? |
| 如何提出異議及戶戶送 Deliveroo 如何保障餐廳利益？ | How to dispute refunds and how is Deliveroo safeguarding restaurants? |
疑難排解和技術支援 Troubleshooting and technical support
疑難排解和技術支援 | Troubleshooting and technical support
個人化設定 | Personalized settings
| 如何更改裝置語言及輸入設定 | How to change system language and input |
| 如何更改打印裝置偏好設定 | To change your printer settings |
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