Order enquiries
When will my order arrive?
Usually within 3-4 business days from the order being placed, if you have any questions, please contact us via the chat bubble and share your order number with us.
I’ve placed an order but still have not received the goods and it has been over business 3-4 days.
Please contact us via the chat bubble and share your order number with us. We will be able to follow up on the delivery for you.
How much is free shipping?
Our products come from various suppliers and our suppliers will ship the goods to you directly. This means that the free shipping for each supplier will vary. You can find the free shipping eligibility information within each product page or you can visit this page for more information.
What’s the minimum order value?
Our products come from various suppliers and our suppliers will ship the goods to you directly. This means that the minimum order value for each supplier will vary. You can find the minimum order value information within each product page or you can visit this page for more information.
Can I get a refund?
No, but if you ordered something incorrectly, you can use the chat bubble to see if the order has been processed. If not yet processed, your order could be cancelled. Rooniverse reserves the right to cancel the order prior to the delivery.
Account enquiries
I forgot my password.
Please reset your password here by clicking "Forgot your password". Make sure to check your email and spam inbox. If you still cannot login, please message us via the chat bubble with a screenshot of the issue.
A previous employee left the restaurant and I don’t have the company’s login anymore.
If you are using the same business email, then you can simply reset your password here. If the email address is different, then you may create a new account here.
I forgot to enter my Deliveroo Restaurant ID during registration.
Please message us using the chat bubble and provide us with your Rooniverse login email and Deliveroo Restaurant ID, we’ll be able to update your account for you. You can also edit edit your Deliveroo ID here.
I can’t see the member pricing.
Please ensure that you are signed in. If you still cannot see our member pricing, please share a screenshot of a product with us on the Chat bubble and we will follow up with you.
Product enquiries
I want some additional information about a certain product.
Please contact us via the chat bubble and share the name of the product with us.
I would like to request a certain product
Great, you can write to us at Rooniverse@deliveroo.com.hk or you can leave a message here.
Restaurant enquiries
Questions about Deliveroo food orders
If you are a restaurant partner of Deliveroo, please reach out to the Deliveroo Partner support team at 5808 8725 (24/7 Hotline). If you are a customer ordering from Deliveroo, please use the Deliveroo app to make the enquiries about your order there.