How to use Live Orders in Hub
Receive and manage Deliveroo orders on your own device
We recommend using a dedicated tablet or laptop to manage your orders.
Although it's possible to use a mobile phone for Live Orders, we don't recommend this as you're likely to miss orders.
How to find Live Orders
- Log in to Hub
- Select the Live Orders tab from the main menu
- If you have multiple sites, select an outlet from the drop-down menu
- When your outlet is open, you'll see any orders in the Live section
Never miss an order
- Remember to set your outlet to Open Now on the Live Orders tab so customers can find you
- Keep the Live Orders tab open on your device to see incoming and active orders. Disable any 'sleep' settings so your screen doesn't switch off
- Set the volume of your device to at least 50% so you can hear order notifications
Opening and closing your outlet
To receive new orders, you’ll need to open your outlet every day.
To open your outlet:
- Go to the ‘Live Orders’ tab
- If you have multiple sites, select the right outlet
- Select 'Open now'
To close your outlet:
- Go to the ‘Live Orders’ tab
- Choose ‘Settings’ at the top
- If you have multiple sites, select the right outlet
- Select 'Close now'
Enabling browser notifications
To receive notifications for your new orders, make sure your internet browser is set up to receive browser notifications.
In the Live Orders tab you’ll see a banner which says 'Get alerts for new orders'
- Select ‘Allow notifications’
- This will open a popup window on your internet browser (we recommend using Google Chrome)
- Then select ‘Allow’
Using your own riders?
To set your outlet delivery times:
- Go to the ‘Live Orders’ tab
- Select ‘Settings’ at the top
- Set how long you need to prepare and deliver an order during your normal and busier times
- Edit these timings while open or closed by selecting “Change”
5 things to know about Live Orders
1. Logging in to Hub
You can only access Live Orders in Hub. New partners will receive an email invite to create an account on Hub.
You can log in to Hub on any device - we recommend using Google Chrome for the best experience and bookmarking this in your browser.
2. Accepting orders
When you receive an order, you will have the option to accept or reject it. Orders are automatically rejected after 10 minutes if you do not accept or reject. Top partners reject less than 1% of their orders.
3. Printing orders
Printing your Deliveroo orders helps your kitchen keep track of incoming orders and makes sure the right item goes to the right rider.
Orders are not automatically printed, click the Print icon in the order details.
4. Managing your stock
To manage menu item availability, go to the Live Orders tab and select Stock levels. You can mark items as ‘in stock’, ‘sold out for today’ or ‘off the menu’.
5. Rejecting orders
If you need to reject an order, you’ll be asked to select a reason why so we can inform the customer.