Check your rejection rate
To see if your store is rejecting orders, log into the Hub and check for the rejection rate on the homepage.
How rejecting orders impacts your business
Rejecting an order should always be a last resort. A rejected order means a disappointed customer and this can impact future sales.
Not only does rejecting an order mean you miss out on a sale, it also reduces the chances of that customer ordering with them again.
To give customers the best chance of having a great experience on Deliveroo, we put partners with a higher acceptance rate further up the list.