Contact us
Find out who to contact about general enquiries, your menu and more
For questions on Invoicing and Payments, Tablet or Printer issues, Marketing or any other enquiries, please submit a case through 'Help' in Hub Help page to contact us.
For Opening Hours, Bank Details and Menu, you can make the changes on Hub
If you have an urgent query for an order that's currently in progress, please contact our Live Order support team through the hotline.
Get started on Deliveroo
Joining Deliveroo
Get set up on Deliveroo
How Deliveroo orders work
Grow your business
Increasing your sales on Deliveroo
Promoting your restaurant online
- Using Marketer to create customer promotions
- Make your menu stand out on Deliveroo
- How to get access to Marketer Adverts & Offers
Promoting your restaurant with Adverts
Manage your account and menu
Manage your account and menu
Your Deliveroo menu
- Managing age-restricted items in Hub
- Uploading in your own images as a restaurant
- Uploading in your own images as a grocery partner
- How to mark menu items as unavailable
- Viewing and managing your menu(s)
- Editing your menu name
- Publishing a menu to one or multiple sites
- Adding, editing and removing a menu item
- Adding, editing and removing menu categories
- Adding, editing and removing options
- Adding, editing and removing item photos
- Scheduling different menus
- Frequently asked questions about scheduled menus
Your account settings
Orders and delivery
Managing new orders
- Customer Live Order insights on your receipts and device
- How to accept orders automatically
- Scheduled orders
- How to give yourself more time to prepare food with 'Busy mode'
- How to manage Pickup orders
- Changes to pick up times
- Order ready? Need more time? buttons
- Multi-Site Stacking Order
Order rejections and how to avoid them
- Why is my order being rejected?
- How do I know if I’m rejecting orders?
- How do I avoid rejecting orders?
Order settings and ratings
Invoices, refunds and payments
Troubleshooting and technical support
Troubleshooting and technical support
- My Sunmi device is not responding
- Problems connecting to the internet
- Problems connecting to the printer
- Unable to receive new orders notification
- The Deliveroo app isn’t working properly
- Undefined problems / technical issue
Personalized settings
Video Tutorial - Delivery by Deliveroo Rider
First Time Setup
Sunmi Tablet Features
- Basic Order Management
- Item Stock Management
- Opening Hours Management
- Basic Order Management (Grocery Partners)
- Item Stock Management (Grocery Partners)
- Opening Hours Management (Grocery Partners)
Marketer Adverts
Menu Manager
- Welcome to Menu Manager
- Stand Out with Great Photos
- Create Mouthwatering Descriptions
- Give Customers more Choice
- Boost Orders through Menu Manager
- How to Schedule Your Menus?
Operational Excellence
Video Tutorial - Delivery by Partner Transport
First Time Setup
Sunmi Tablet Features
- Basic Order Management
- Item Stock Management
- Opening Hours Management
- Basic Order Management (Grocery Partners)
- Item Stock Management (Grocery Partners)
- Opening Hours Management (Grocery Partners)
Marketer Adverts
Menu Manager
- Welcome to Menu Manager
- Stand Out with Great Photos
- Create Mouthwatering Descriptions
- Give Customers more Choice
- Boost Orders through Menu Manager
- How to Schedule Your Menus?
Operational Excellence